Tuesday, May 24, 2016

The Pocket Watch Saga

So much of what I see in the world these days is sloppy workmanship and poor service.

I have always had a passion for time-pieces. I love anniversary clocks, grandfather clocks, and, in particular, pocket watches.

Many years ago, I carried pocket watches with me wherever I went. For whatever reason, pocket watches became harder to find in the mid 1980s and I had no choice but to put up with wrist watches with their ill-fitted straps and cheap bezels. I like mechanical time pieces. I am not a big fan of battery powered watches. Although, in recent years, I have had more satisfaction from battery powered Timex and Casio watches than I did years ago, I still prefer pocket watches.

Around 2005 or 2006, I bought a pocket watch from Fossil. It had a quartz movement. Annoyingly, the battery lasted about a year and had to be replaced. I found out that Fossil had to use a special tool to open the watch and replace the battery and when I stopped at the store, the young lady behind the counter did not know how to open the watch back, could not find the tool, and suggested I return in a day or two when the manager was there and could help me. I went home and threw the watch in the trash.

I found a mechanical pocket watch on Amazon's website and ordered it. The watch was made by Charles Hubert Paris. It turns out, the watch was made in China using inferior materials and it stopped working about six months later.

After a couple of years using a Timex, I was irritated with having to replace the watch strap again and bought a new pocket watch in an upscale mall in Columbus, Ohio. It was made by Dakota Watch.

The Dakota would not wind at all. The spring was just turning in circles when I tried to wind the watch. They gave me another one. It stopped running a month later. They replaced it and told me that if it breaks they will not give me another and I will have to send it to their repair center to determine if it was abused or damaged by me. Winding that watch, the hands slip around when the spring is tighter, but not fully wound. Another problem.

I then ordered a Celtic design pocket watch from a store in Ireland. When trying to set the time, the hands jump around when I push in the stem. Once the watch is set right, it does not keep perfect time, but it will do. The problem is that this watch is flimsy and has “quartz movement” under the hood. In short, it is made in China and it's junk.

I would prefer a mechanical watch, but, I bought the “Irish” Celtic watch with a quartz movement in the hope that it would last longer than the mechanical watches that I have purchased over the last dozen years.

I finally ordered a Seiko pocket watch that is made in Japan. I should be receiving it some time late this month. It is a quartz movement with a five-year battery. Unlike most companies, Seiko still makes a quality product.

When I first started carrying pocket watches, they were all mechanical movements and they were all nicely made. Back then, you could buy one for as low as $30 (USD) and get years of use from them. Today, like so many other things that are deemed “commodity goods”, it is hard to find a pocket watch that is well-built.

So, what does this have to do with passion and self-discipline?

When you really love what you are doing and you pour your heart into it you don't settle for mediocrity. You don't want to make junk. No, when you really pour your heart into it, whatever IT is, you want to do the best you can. You want to be the best you can be.

Like the sword maker, the pen maker, and the watch makers of times past, you want to be a master of your trade.

NOTE: I checked the status of the Seiko pocket watch order just before I started typing this blog post. The order was processed in Japan yesterday. The product was shipped to the USA from a Japan-based UPS terminal. The watch is currently received in a UPS facility in Kentucky and is now scheduled for a delivery today, May 24th. Now THAT is SERVICE!

Perhaps it is the discipline of Japanese people. Perhaps it is their devotion to service. Perhaps it is the culture and success of Seiko. If all businesses were run this way success would be guaranteed

To Seiko, I say: 
 
arigatou gozaimashita ありがとうございました (Thank You for what you have done).

What a great way to start the day!