Wednesday, March 16, 2016

Do You Want to Grow Your Business?

Do you want to grow your business? Start with your workforce. The success or failure of any business rests on how well your workers perform their jobs.

In the manufacturing industry, the best workers are the most efficient, most energetic, and the best focused. They not only produce the number of units per hour needed for profitability, those units are properly made and meet or exceed all quality expectations.

In the service industry, the best workers provide exemplary customer service. Finding workers who want to do the best job they can is more than half the battle.

Having been in business management for many years, I can tell you that finding people who want to work and who do the job right gets harder every year. A strong work ethic is hard to find. Many job candidates come to an interview dressed as though they just came from the beach. They don't appear to be taking the job interview seriously. Will that sort of candidate take the job itself seriously? Likely not.

Many people look at every corporation with contempt. It's the "corporations are evil" mindset. Some people see corporate jobs as a sell-out. They want to go straight from college to their own business start-up, but they don't know how to run a business and they can't manage people. They know little about customer service, except perhaps: "Do you want fries with that?"

If you own or manage a business, and you want to make it everything it can be, start with your people. If you can motivate them and help them grow, your business with grow along with them. It takes energy. It takes enthusiasm. It takes genuine leadership. And it takes people who care.

A great company is built on great people.